Return & Refund Policy

Please read our policy carefully before requesting a return or refund.

At Queen Aura Naturals & Cosmetics, we carefully pack every order to ensure that your products reach you safely and in perfect condition.

As our products are personal care, skincare and cosmetic products, we do not accept returns or exchanges for products that have been opened or used, due to hygiene and safety reasons.

Eligible for Return / Replacement

We may accept a return or provide a replacement if:

  • You received a damaged product.
  • You received the wrong product.
  • A product is missing from your order.
  • The product has a verified manufacturing or quality issue.
Reporting an Issue

If your order arrives damaged, incorrect or incomplete, please contact us within 48 hours of delivery with:

  • Order number
  • Clear photographs of the product
  • Photographs of the outer packaging
  • Unboxing video, if available

Our team will review the issue and guide you through the replacement or refund process.

Non-Returnable Products

Returns or exchanges are not accepted for:

  • Products that have been opened or used
  • Products purchased by mistake or change of mind
  • Products where the customer does not like the fragrance, colour or texture
  • Products damaged after delivery due to improper handling or storage
  • Products returned without prior approval
Refunds

If a refund is approved, the amount will be refunded to the original payment method used for the purchase. The processing time may vary depending on the payment provider or bank.

Where applicable, we may offer a replacement instead of a refund.

Important Note: Please check the product ingredients and usage instructions before using any product. Customers with sensitive skin or known allergies are advised to perform a patch test before use.

For return or refund assistance, please contact our customer support team with your order details.

Queen Aura Naturals & Cosmetics — Natural care, thoughtfully made.